Returns & Refunds

Your satisfaction matters to Nova Tech. If something is not right, we will sort it out.

Damaged or wrong product

If your product arrives damaged, faulty or different from what you ordered, contact us within 48 hours of delivery with a photo: we will exchange it or refund you, free of charge.

Changed your mind

You can ask for an exchange or a return within 7 days of delivery, if the product is new, unused and in its original packaging. Return shipping is then at your expense.

How to do it

• Write to us through our Contact page with your name, your order or phone number, and the reason.
• We tell you how to send the product back.
• Refunds are made within 7 days of receiving and checking the product.

Items we cannot take back

For hygiene reasons, opened care, beauty or personal hygiene products cannot be exchanged or refunded unless faulty.